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> HHS ID Badge: Certificates - Options for renewing (PIV / ALT Cards)
HHS ID Badge: Certificates - Options for renewing (PIV / ALT Cards)
Article:
KB0020931
Published:
2024-02-01
Last modified:
2024-04-23
General Information
PIV/ALT certificates require renewal prior to their expiration date. NIH-staff will receive email notification prior to their PIV/ALT certificates expiration date.
You will be asked to renew your PIV/ALT certificates:
If they are about to expire
If the information in the certificates has changed and requires an update
Expired Certificates
If your PIV/ALT certificates have expired, you must
visit DPSAC's NIH Bethesda Main Campus
,
Other DPSAC Locations (PCIFs)
, or a
Lifecycle Work Stations (LWS)
. PIV/ALT certificates that have expired cannot be renewed remotely.
PIV/ALT certificates are only valid for a fixed period. If your PIV/ALT certificate expire, you will no longer be able to access NIH Information systems, digitally sign documents, or receive encrypted email.
Full time employees (FTE):
PIV/ALT certificates expire every 2.5 years
Contractors:
PIV/ALT certificates expire every year
Note:
PIV/ALT certificates may have an expiration date that is earlier than the date printed on your card. For more information, please visit DPSAC FAQs.
Certificate Renewal Options
Remote Option: Access Card Utility (ACU)
The ACU allows customers to renew (unexpired) PIV/ALT certificates using a stand-alone self-service Windows workstation or and NIH workstation. For more information about ACU pre-requisites and how to start the ACU, please refer to the
Access Card Utility (ACU): Renew your digital certificates
Knowledge Base article.
Remote Option: Virtual Desktop Infrastructure (VDI)
VDI allows customers to renew (unexpired) PIV/ALT certificates remotely from an NIH workstation. For more information about pre-requisites and how to request access to VDI to complete the certificate renewal, please refer to the
Virtual Desktop Infrastructure (VDI): Renew PIV/ALT certificates
Knowledge Base article.
In-Person Option: Lifecycle WorkStation (LWS)
LWS allows customers to renew their PIV/ALT certificates in-person.
If you cannot use VDI, ACU, and/or your digital certificates have expired, you must
visit DPSAC's NIH Bethesda Main Campus
or a
Lifecycle Work Stations (LWS)
.
For PIN reset, schedule an appointment with an LWS Operator and/or DPSAC Badging Office.
IC-Specific Available Renewal Solutions
ARPA-H
CC
CIT
CSR
FIC
NCATS
NCCIH
NCI
NEI
NHGRI
NHLBI
NIA
NIAAA
NIAID
NIAMS
NIBIB
NICHD
NIDA
NIDCD
NIDCR
NIDDK
NIEHS
NIGMS
NIMH
NIMHD
NINDS
NINR
NLM
OD
ARPA-H
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
Clinical Center
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
Building: 10 (Walk-in Service)
Rooms: 5D53 and 1C290
Hours of Operation: Monday-Friday 9:00AM-3:00PM
Building: 6707 Democracy Blvd (Appointment only)
Room: Suite 950
Hours of operation: Monday-Friday
Email:
CC Security
LWS Locations:
Building: 10 (No appointment necessary for PIN reset)
Room: 1C52
Hours of Operation:
7:30AM-11:40AM
12:40PM - 4:00PM
Email:
DPSAC Helpdesk
Building: CRC
Room: B2-5750 (CRC side in Building 10)
Hours of Operation: Available during non-business hours (By Appointment Only)
Phone: 301-496-7525
CC-DCRI System Monitoring
Email:
CC-DCRI-System-Monitoring@mail.nih.gov
Phone: 301-451-4766
Building: Democracy Two
Room: Suite 950
Hours of Operation: By Appointment Only
Email:
CC Security
Full Service
VDI Supported:
Yes (Citrix)
Instructions
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CIT
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
:
Building: Fernwood
Room: Suite 2NW06
Hours of Operation: Monday-Friday 8:30AM-2:30PM
Point of Contact:
Mikel Stika
Phone: 240-507-0650
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
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CSR
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
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FIC
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NCATS
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NCCIH
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
Building: Democracy 2
Room: 498 (Satellite Office)
Building: 31
Room: 2B11.3 (Round Room)
LWS Locations
:
Building: 6707 Democracy
Room: 401
Hours of Operation: By Appointment Only
Points of contact
Theodore (T) Woo
Mat Caplan
VDI Supported
: No
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NCI
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
:
Building: 362 (Ft. Detrick)
Room: 11
Hours of Operation: Monday-Friday 8:30AM-4:30PM
(By Appointment Only)
Points of Contact
Victoria Ferguson (NCI Frederick)
: 301-846-5115
Justin Knill (NCI Frederick)
: 301-846-5115
Louisa Tringali (NCI Frederick)
: 301-846-5115
Building: ATRF
Room: E2212
Hours of Operation: Monday-Friday 9:00AM-4:00PM
(By Appointment Only)
Points of Contact
Jeremy Wood (NCI Frederick)
: 301-846-6497
Jeff Ibanez (NCI Frederick)
: 301-846-1727
Building: 426 (Ft. Detrick)
Room: 159
Hours of operation: Mondays and Tuesdays 8:20AM-3:40PM (except for Federal Holidays)
(By Appointment Only)
Building: 9609 Medical Center Drive (Shady Grove)
Room: Lobby Self-Help Kiosk
Hours of Operation: Monday-Friday 6:00AM-6:00PM
(By Appointment Only)
Note:
If any issues come up, contact the
NIH IT Service Desk
.
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
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NEI
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
Building: 10
Rooms: 10D60 or 10D48
Building: 31
Rooms: 6A21, 6A28 or 6A29
Building: 6700B Rockledge
Room: 4200 Suite
LWS Locations
: None
VDI Supported
: No
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NHGRI
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
The ACU is also available on the NHGRI PC workstations desktop and via Citrix VDI for MacOS.
Building: 6700B Rockledge
Room: Suite 220
LWS Locations
:
Building: 6700B Rockledge
Room: Suite 2200
Hours of Operation: Tuesday-Thursday 9:00AM-6:00PM
(By Appointment Only)
Points of Contact
Radu Marin
: 301-496-4922
Roderick (Rod) Moore
VDI Supported
: Yes (NHGRI Citrix)
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NHLBI
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
:
Building: 6705 Rockledge
Room: 113-F
Hours of Operation: 8:30AM-5:30PM
(By Appointment Only)
Points of contact
Yuanqin (Emily) Gu
: 301-435-0629
Evan Bolder
: 301-435-6373
Jessica Godlewski
: 301-435-6373
Jason Schreiner
: 301-435-6373
Allyson Evans
: 301-435-6373
Ana Luhman
: 301-435-6373
VDI Supported
: Yes
Instructions
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NIA
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
:
Building: BRC
Room: 04C018
Hours of Operation: Monday-Friday 9:00AM-4:00PM
(By Appointment Only)
Points of Contact
Michael Still
: 410-454-8779
Karen Holmes
: 410-454-8541
Chelsea Walter
: 410-454-8731
Monica Sullivan
: 667-205-3773
Jessica Whitaker
: 301-451-5953
VDI Supported
: No
Back to top
NIAAA
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NIAID
ACU
LWS Workstation
VDI
ACU Supported
: Yes
MacOS Users:
Use the following link
https://receiver.niaid.nih.gov
to download and use the Access Card Utility through the Citrix viewer.
LWS Locations
:
Building: 5601 Fishers Lane
Room: 2B23
Hours of Operation: Monday-Friday 8:00AM-5:00PM
(By Appointment Only)
Points of Contact
Angela Cole (2D438)
: 240-627-3464
Kimberly Hazell
: 240-627-3238
Doloris Strasnick
: 240-627-3222
Building: 5601 Fishers Lane
Room: 2C11
Hours of Operation: Monday-Friday 7:00AM-3:30PM
(By Appointment Only)
Point of Contact
NIAID NED Coordinator
Building: IRF (Frederick)
Room: 1A121
Hours of Operation: Monday-Friday 8:00AM-4:30PM
(By Appointment Only)
P
oint of Contact
TBD
Building: 30 - Rocky Mtn Labs (ORS/RML)
Room: 16
Hours of Operation: Monday-Friday 8:00AM-4:00PM (MST)
(By Appointment Only)
Points of Contact
Chris Albright
Danny White
Building: 31 - Rocky Mtn Labs (ORS/RML)
Hours of Operation: Monday-Friday 8:00AM-4:00PM (MST)
(By Appointment Only)
Point of contact
TBD
VDI Supported
: No
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NIAMS
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
:
Building: 31
Room: 4C32
Hours of Operation: 8:00AM-3:00PM
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NIBIB
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Windows only)
LWS Locations
:
Building: 13
Room: 3N05
Hours of Operation: By Appointment Only
Email: NIBIB IT Service Desk
Building: 31
Room: 1C13
Hours of Operation: Monday-Friday (By Appointment Only)
Email: NIBIB IT Service Desk
Building: Democracy Two
Room: Suite 900
Hours of Operation: Monday-Friday
(By Appointment Only)
Email: NIBIB IT Service Desk
VDI Supported
: Yes (Intended option for users with MacOS)
MacOS Instructions
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NICHD
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
: None
VDI Supported
: Yes
Instructions
Back to top
NIDA
ACU
LWS Workstation
VDI
ACU Supported
: Yes
Additional Information
NIDA HQ: No ACU Stand-Alone Self-Service Workstations
NIDA IRP: ACU Stand-Alone Self-Service Workstations
Building: BRC
Room: 4A315 (Computer Training Room)
Building: BRC
Room: 4A316
Point of Contact
Cassandra Matthews
(By appointment only)
Building: TRIAD
Room: Conference Room 3706
LWS Locations
:
NIDA HQ: None listed
NIDA IRP
Building: BRC
Room: 04A316
Hours of Operation: Monday-Friday 7:00AM-3:30PM
(By Appointment Only)
Point of contact
Cassandra Matthews
: 443-740-2455
Building: BRC
Room: Training Room
Hours of Operation: Monday-Friday 7:00AM-3;30PM
(By Appointment Only)
Point of contact
Cassandra Matthews
: 443-740-2455
VDI Supported
:
NIDA HQ: Yes
Instructions
NIDA IRP: No
Back to top
NIDCD
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NIDCR
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
Building: Democracy 1
Room: 207
Building: 30
Room: 508
LWS Locations
:
Building: 30
Room: 508
Hours of Operation: Monday-Friday 8:00AM-5:00PM
(By Appointment Only)
Points of Contact
Jody Sallah
Tamera Addison
Chris Greco
Chris Bolling
Edwin Zamora
Cynthia Nicholson
Tajana Little
VDI Supported
: No
Back to top
NIDDK
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
:
Building: 3, 2nd Floor
Hours of Operation: Monday-Friday 8:00AM-5:00PM
(By Appointment Only)
Points of Contact
Christine Krieger
: 301-451-6306
Danica Day
: 301-451-7001
Tyfany Williams
: 301-451-4361
Building: Democracy 2
Room: 7100A
Hours of Operation: Monday-Friday 9:00AM-4:00PM
(By Appointment Only)
Email:
NIDDK EAMB Staff
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NIEHS
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
The ACU is also available on the NIH workstation desktop (Windows, MacOS)
Building: 101 David P. Rall Building Module A, 2nd Floor
Room: 254
LWS Locations
:
Building: 101 David P. Rall Building
Room: B114A Hours of Operation: Monday-Friday 8:30AM-3:30PM
Points of Contact
Johnette Morgan: 984-287-3854
Ryan Freeman: 984-287-4502
NIEHS Security: 984-287-3854
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NIGMS
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
The ACU is also available on the NIH workstation desktop (Windows, MacOS)
Building: 45
Room: 3AS25
LWS Locations
:
Building: 45
Room: 3AS25E
Hours of Operation: Tuesdays & Thursdays
(By Appointment Only)
Point of Contact
Arthur Lynch
: 301-451-5902
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NIMH
ACU
strong>LWS Workstation
VDI
ACU Supported
: No
LWS Locations
:
Building: NSC
Room: 7116
Hours of Operation: Monday-Friday 6:00AM-6:30PM
Points of Contact
Wright Selemani
: 301-792-4751
Misgana Mekonnen
: 240-515-6036
Leah Davis
: 301-480-1629
Camila Ballasteros Gomez
: 301-496-5762
Charles Noonan
: 240-463-0751
Craig Gordon
: 301-590-5084
Marlon Marquez
: 301-795-8975
Feliz Carrera
: 301-841-5645
Tony Williams
: 301-594-3083
Building: 10
Room: 3D51B
Hours of Operation: Monday-Friday 6:30AM-6:30PM
Points of Contact
Thiery Diago
: 240-618-9408
Ben Santamaria
: 301-768-2769
Matthew Procope
: 301-283-8640
Leah Davis
: 301-480-1629
Charles Noonan: 240-463-0751
Marjoh Sonjong
: 240-515-6036
Wright Selemani
: 301-792-4751
VDI Supported
: No
Back to top
NIMHD
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
Locations
Building: 6707 Democracy
Room: 826B
Building: Democracy 2
Room: 826B (NIMHD internal users only)
LWS Locations
: None
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NINDS
ACU
LWS Workstation
VDI
ACU Supported
: Yes (Stand-Alone Service-Service)
Building: 6001 Executive Blvd (NSC)
Room: 3274
Building: 6101 Executive Blvd (Atrium)
Room: Staging
Building: 10
Room: 1D41
Building: 31
Room: A852 (Front Desk)
Building: 35A
Room: GD905
Additional Information
NINDS DIR: The ACU is available on the NIH workstation desktop (Windows, MacOS)
LWS Locations
:
Building: 10
Room: 1D41
Hours of Operation: Monday-Friday 8:00AM-5:00PM
(By Appointment Only,
submit IT Service Desk ticket
)
Points of Contact
Jason Woo
Diego Pineda
: 301-594-2814
Wenyi Bian
: 301-402-1976
Sam Hou
: 301-594-7313
Building: 35A Phase II
Room: GD905
Hours of Operation: Monday-Friday 8:00AM-5:00PM
(By Appointment Only,
submit IT Service Desk ticket
)
Points of Contact
Jeffrey Woo
: 301-435-4534
Trevelyan Floyd
: 301-435-3385
Jewellyn Iremiren
: 301-435-4530
Tin Nguyen
: 301-435-4895
Jerome Rollerson
: 301-496-4677
Building: 31
Room: 8A19
Hours of Operation: Monday-Friday 8:00AM-4:30PM
(By Appointment Only,
submit IT Service Desk ticket
)
Point of Contact
Justin Jang
: 301-496-3144
Building: 6001 Executive Blvd
Room: 2170
Hours of Operation: Monday-Friday 8:00AM-4:30PM
(By Appointment Only,
submit IT Service Desk ticket
)
Points of Contact
Rupen Parekh
: 301-827-6285
Andrew Singh
: 301-480-6974
Devon Steele Singer
: 301-480-6974
Maria Janampa
Kevin Vizcayno
: 301-496-0371
Ismael Sanchez Jr.
: 301-496-3144
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NINR
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
:
Campus employees can renew their certificates by making an appointment at the Badging office in Building 31 or Clinical Center (Building 10).
Point of contact
NINR Technical Support
VDI Supported
: Yes
Windows Instructions
MacOS Instructions
Back to top
NLM
ACU
LWS Workstation
VDI
ACU Supported
: No
LWS Locations
:
Building: 38A
Room: B1W17
Hours of Operation: Monday-Friday 7:00AM-6:00PM
(By Appointment Only)
Point of Contact
NLM ITSC (IT Service Center)
: 301-496-2943
VDI Supported: Yes
Windows Instructions
MacOS Instructions
Back to top
OD
ACU
LWS Workstation
VDI
ACU Supported
: Yes
LWS Locations
: None
VDI Supported
:
OD/ORS: Yes
OD: MacOS Users
Windows Instructions
MacOS Instructions
Back to top
What To Do After You Get New Certificates
Please see
HHS ID Badge: Next steps after you renew your certificates
.
See Also
Virtual Desktop Infrastructure (VDI): Renew PIV/ALT certificates
Virtual Desktop Infrastructure (VDI): General information
Virtual Desktop Infrastructure (VDI): Client download and installation (Windows)
Virtual Desktop Infrastructure (VDI): Access and login (Windows)
Access Card Utility (ACU): Renew PIV/ALT certificates
NIH IT Service Desk Contact Information
Local:
301-496-4357
Toll-Free:
1-866-319-4357
TTY:
711
NIH IT Service Desk Portal:
http://itservicedesk.nih.gov/
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