The Office of the Chief Information Officer

	The Technical Resources section contains information and resources for technical support staff.

Certificate Information

• Access Card Utility (ACU) software available from ISDP
  See also Access Card Utility instructions and deployment information
• Alternate Logon Token (ALT) cards for Secondary account holders
  See also ALT Distributors to obtain blank ALT cards
• Entrust and Verizon PIV Certificate chains
• HHSIdentity PIV Portal for recovering encryption certiifcates
• TLS (SSL) Certificates

Smart Card Middleware and Readers

• ActivClient Middleware
• Thursby PKard Middleware for OS X Lion, Snow Leopard, and Leopard
• Open Source Middleware for Linux and UNIX systems
• Smart Card Readers
• Smart Card Reader Cleaning Card.

Trouble Shooting

• 128k PIV cards (certificate expiration warnings)
• Isolate Login Problems
• ITAS (NIH Login)
• Macintosh
• NIH Login Smart Card Test Page
• Outlook Encryption Problems
• Windows

Other Resources

• FAQ
• How-To Guides
• idbadge.nih.gov for HHS Badge Information
• Macintosh Resources
• NIH PIV Card Technical Working Group Wiki
  Note that this site is restricted to members of the working group
• Open Source Tools and Libraries for Smart Cards
• Quick Guide Handouts.

Information and Assistance

For additional information, search the NIH IT Knowledge Base for tutorials, instruction sheets and user guides or refer to the appropriate How-To Guide.

For questions or user support, please contact the NIH IT Service Desk.