Access Card Utility (ACU)

​​​​The Access Card Utility (ACU) is the easiest and recommended method to renew your digital certificates. The ACU is an application that can be run from any Windows computer, including:

  • Your Window's desktop;
  • A co-worker's Windows desktop; or
  • A stand-alone self-service Windows workstation

To learn how to access the ACU within your IC, please click on your IC in the table below:

CC CIT CSR FIC NCATS NCCIH NCI
NEI NHGRI NHLBI NIA NIAAA NIAID NIAMS
NIBIB NICHD NIDA NIDCD NIDCR NIDDK NIEHS
NIGMS NIMH NIMHD NINDS NINR NLM OD

 

After you renew your certificates, please see What To Do After You Get New Certificates for instructions on updating your computer to use your new certificates.

 

ACU Pre-Requisites

To use the ACU:

  • You must first have received an email notification telling you to renew your digital certificates.
  • You must know your smart card PIN.
  • Your certificates must not have already expired. (To check the expiration date of your certificates, please refer to the NIH IT Knowledge Base articles for Windows or Macintosh Computers.)

If you cannot use the ACU, you must go to a Lifecycle Work Station (LWS) to renew your digital certificates. To find an LWS near you, please refer to the list of LWS locations.
You do not need go to a badge issuance station to renew your certificates

 

Using the ACU

Start the ACU by clicking on the ACU desktop icon or selecting it from the Windows' Start Menu (Start -> Programs -> Access Card Utility), as shown in the illustration below:

ACU desktop Icon          ACU Start Programs graphic

For instructions on using the ACU to:

 

Note: Some ICs have chosen not to put the ACU on Staff Windows Desktops. To determine how to renew your certificates in your IC, see the information for your IC below.

 

ACU Deployments by IC

CC

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • Building 10 - Rm. 1C290

 

CIT

ACU available on Staff Windows Desktops: YES​ (See instructions above).

ACU Self-service workstations are located at:

  • Visit your AO (deployed on AO desktops)
  • Next to CIT LWS

 

CSR

ACU available on Staff Windows Desktops: YES (See instructions above).

ACU Self-service workstations are located at:

  • Rockledge 2 - Rm. 1010

 

FIC

ACU available on Staff Windows Desktops: NO

  • Employees must visit an LWS​ or Claude Ukiteyedi in Bldg. 31, Room B2C39.


NCATS

ACU available on Staff Windows Desktops: YES (See instructions above).

ACU Self-service workstations are located at:

  • 9800 Medical Center Drive, Shady Grove

 

NCCIH

ACU available on Staff Windows Desktops: YES

ACU Self-service workstations are located at:

  • 2Dem/401 Swing-cube
  • 31/2B11 Reception

 

NCI

ACU available on Staff Windows Desktops: YES (See instructions above).

No ACU Self-Service Workstations - desktop only

 

NEI

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • Building 10 - Rm. 10D60
  • Building 31 - Rm. 6A29
  • 5635 FL - Rm. 1343

 

NHGRI

ACU available on Staff Windows Desktops: YES (See instructions above).

ACU Self-service workstations are located at:

  • 5635 Fisher Lane- 1400

 

NHLBI

The ACU tool is available on Staff Windows Desktops, so you can complete the process yourself in just a few minutes. Instructions on how to renew your certificates.

If you have a Mac computer, either log on to a Windows computer with your PIV card or, as for all users, visit a Lifecycle Work Station (LWS).

NIA

ACU available on Staff Windows Desktops: YES (See instructions above).

No ACU Self-Service Workstations - desktop only

 

NIAAA

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • OD - 5653FL/Rm 2010 - Jamie Greuber
  • ORM - 5635FL/Rm 2022 - Jennifer Leese
  • OEA - 5635 FL/Room 2136 - Donna Stringfield
  • OSPC - 5635FL/Rm 3097 - Joanna Mayo
  • OLAS - 5625FL/Rm 2S-08 - Angela Szwec
  • LCTS - 10-CRC/Rm 1-5330 - Janet Atabansi
  • LIN and LBGN and LMP - 5625FL/Rm TS-11 - Yolanda Carter
  • LEB - 5635FL/Rm 3080 - Veronica Wilson
  • LLD - 5625FL/Rm 2S-24B - Emily Surette
  • LMBB - 5625FL/Rm 3N-07 - Dena Stringer
  • LMS - 5625FL/Rm 3N-07 - Hope Shapiro
  • LNG - 5625FL/Rm 3S-32D - Regina Jackson
  • LNI - 31/Rm 1B54 - Karen Torres
  • LPS - 5625FL/Rm 2S-24 - Emily Surette
  • DTRR - 5635 FL/Room 2046 - Tara Blackwood
  • DNB - 5635 FL/Room 2060 - Kamilah Scott
  • DEPR - 5635FL/Rm 2082 - Allen Meadows
  • DMHE - 5635FL/Rm 2030 - Bridgette Green

 

NIAID

ACU available on Staff Windows Desktops: YES (See instructions above).​​

ACU Self-service workstations are located at:

  • Visit your AO (deployed on AO desktops)

 

NIAMS

ACU not available.
To renew your digital certificate, please visit an LWS.

 

NIBIB

ACU not available.
To renew your digital certificate, please visit an LWS.

 

NICHD

ACU available on Staff Windows Desktops: YES (See instructions above).

No ACU Self-Service Workstations - desktop only

 

NIDA HQ

ACU available on Staff Windows Desktops: YES (See instructions above).

No ACU Self-Service Workstations - desktop only

 

NIDA IRP

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • BRC - Rm. 4A315 (Computer Training Room)
  • BRC - Rm. 4A316 (Cassandra Matthews; by appointment only)
  • BRC - Rm. 4A318 (Tim Kirkendall; by appointment only)
  • TRIAD - Conference Room 3706

 

NIDCD

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • Building 31 - Rm. 3C19
  • Building 35A - Rm. GF100
  • Building NSC - Rm. 8026

 

NIDCR

ACU available on Staff Windows Desktops: YES

ACU Self-service workstations are located at:

  • Dem 1 - Rm207
  • Build 30 - Rm508

 

NIDDK

ACU available on Staff Windows Desktops: NO

  • Windows users please visit an LWS, or submit a request to have a service desk representative assist you with this process. As always you can submit a request via the web (http://itservicedesk.nih.gov) or over the phone 866-319-HELP (4357).​
  • Mac users please submit a request to have a service desk representative assist you with this process. As always you can submit a request via the web (http://itservicedesk.nih.gov) or over the phone 866-319-HELP (4357).​

 

NIEHS

ACU available on Staff Windows Desktops: YES (See instructions above).

ACU Self-service workstations are located at:

  • Rall Building - Module A, 2nd Floor

     

  • Windows PC users can follow the step-by-step instructions at the NIEHS ID Badge website on The Junction for more detailed instructions for updating your certificates.
  • Mac users please submit a request to have a service desk representative assist you with this process. As always you can submit a request via the web (http://itservicedesk.nih.gov) or over the phone 866-319-HELP (4357).

 

NIGMS

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • Building 45, Room 3AS25

 

NIMH

Please submit a helpdesk ticket at 301-496-4357 or via portal: https://itservicedesk.nih.gov for NIMH IT local support to schedule an appointment with you to renew your Digital Certificates.​

 

NIMHD

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • 6707 Democracy, Rm. 826B
  • Dem II 826B (NIMHD internal use only)

 

NINDS

ACU available on Staff Windows Desktops: NO

ACU Self-service workstations are located at:

  • 6001 Executive Blvd( NSC- Rm. 3274)
  • 6101 Executive Blvd (Atrium- Staging Rm)
  • Bldg 10 - Rm. 1d41
  • Bldg 31 - Rm. A852 (Front Desk)
  • Bldg 35A - Rm. GD905

 

NINR

ACU not available.
To renew your digital certificate, please visit an LWS.

 

NLM

NCBI - ACU available on Staff Windows Desktops (See instructions above).

All Others – ACU not available.
To renew your digital certificate, please visit an LWS.

 

OCIO

Please see CIT.

 

OD

ACU available on Staff Windows Desktops: YES (See instructions above).

No ACU Self-Service Workstations - desktop only

 

NBS

ACU not available.

To renew your digital certificates, please email Laura Williams at willilau@mail.nih.gov​​ to schedule an appointment to renew your certificates at the NBS LWS

 

Information and Assistance

For additional information, search the NIH IT Knowledge Base for tutorials, instruction sheets and user guides or refer to the appropriate How-To Guide.

For questions or user support, please contact the NIH IT Service Desk.​​​​​​​​​​​​​​​​​​​​​​​​​​